A message to our members from our CEO

Dear Member/Owners,

During the last few weeks, the Coronavirus Pandemic (COVID-19) has gained much worldwide attention. It’s safe to say that because “we don’t know what we don’t know” about the virus, it has created a heightened sense of caution and in some cases fear. During this time the leadership team of your Credit Union has been maintaining a close watch on the developments of this disease. Everyone agrees that maintaining your health and practicing great hygiene are some of the best preparations we can follow. Del-One is implementing steps that will help keep our members and staff physically and financially healthy, in the face of this pandemic.

What is Del-One doing, right now to keep you healthy?
The Credit Union is installing hand sanitizing stations in all our locations. Our staff is increasing efforts to sanitize surfaces in our Branches, including our Interactive Teller Machines (ITM) and our ATMs. Credit Union managers will ensure our staff stays healthy or have them stay home, if they have flu symptoms. And, if you don’t feel well you can still complete your financial transactions using mobile banking, online banking and Del-One’s ITMs.

What is Del-One doing to keep you financially healthy during the Pandemic?
If your income is impacted due to you becoming ill with the Coronavirus, or your company must close due to the pandemic, Del-One has developed an Emergency Loan Program. Our members can apply for this loan that is intended to help you with living expenses. Information on the loan program’s easy requirements are available at our web site:  Del-One.org, by calling our Contact Center (302) 739-4496, or visiting one of Del-One’s 11 Branch locations throughout Delaware.

For 60 years, Del-One Federal Credit Union has offered financial products and advice to help members develop, gain and enjoy their financial freedom. We believe that by being prudent and cautious, we will collectively get through this pandemic. Thank you for being member/owners of Del-One Federal Credit Union and allowing us to serve you, every day!

Best regards,

Ron Baron, MBA
President and CEO
Del-One Federal Credit Union

Del-One Branch Information

  • Current Open Branches for ESSENTIAL transactions ONLY (3/27/20) Please utilize our live tellers in our drive thru to handle most of your transaction needs.
  • Newark Branch Closure (3/24/2020) – ATM 24/7
  • Downtown Dover Branch Closure (Date Posted: 3/24/2020) – ATM withdrawals only
  • Dagsboro Branch Closure (Date Posted: 3/24/2020) – ATM withdrawals only
  • Rose Hill Community Center – 19 Lambson Ln, New Castle, DE 19720 will be closed until April 27, 2020. (Date Posted: 3/13/2020)
  • All other Del-One Branches are operating on regular branch hours. Check back for updates and changes (Date Posted: 3/24/2020)

Let us serve you - Emergency Assistance Loan

Del-One understands the concern and uncertainty created by the current situation in our local community, the United States and around the globe. We have made it a goal to take care of our members who might be financially affected by the COVID-19 outbreak and created a Loan Program to assist those in financial need.

Additional Assistance

  • Government assistance for small businesses: https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources
  • For mortgages with Del-One, please contact Midwest Loan Services at (800) 262-6574
  • Many lenders are offering skip pays and deferrals on their loans. If you are having financial difficulty in paying your loans with other lenders, please be sure to reach out to those lenders to assist in working out a solution to meet your needs.

Information about the COVID-19 Coronavirus and your Credit Union

Del-One Federal Credit Union is committed to safeguarding the health of our members and staff. As we monitor the spread of COVID-19 (Coronavirus), we want to keep you informed of our actions and policies to keep you protected.

We are closely monitoring guidance from the Centers for Disease Control and Prevention and local health officials for guidance to inform our decisions.

In the event we do need to adjust our hours or close a location, we will provide notice via our website and social media. For anyone who is concerned with being in public and wants to limit potential exposure, Del-One’s Online Banking services, mobile banking and calling our Contact Center are great options.

Key pieces of advice to help prevent illnesses:

  • Staying home if you are sick
  • Wash your hands often with soap and hot water
  • Use the hand sanitizer stations when visiting Del-One locations
  • Avoid touching your eyes, nose, and mouth
  • Avoid close contact with people who are sick
  • Cover your cough or sneeze with a tissue or your elbow
  • Clean and disinfect frequently touched surfaces

Again, the safety and health of our members and staff is our highest priority. We encourage you to stay up-to-date on the latest developments and prevention tips from trusted health sources like the CDC, and the Division of Public Health – Delaware Health and Social Services. If you need any assistance with our online or mobile services, please call us at (302) 739-4496

Avoid Scams

Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.

The FTC has published the following article to protect yourself from scammers. https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines?utm_source=govdelivery

Stay up to date with trustworthy information

There is a lot of information being shared about the spread of COVID-19, and much of it is not from reliable sources. Facebook and other social channels are taking action to prevent the spreading of misinformation https://about.fb.com/news/2020/01/coronavirus/

The Centers for Disease Control has created a page where they are posting the most up to date and reliable information at https://www.cdc.gov/coronavirus/2019-ncov/index.html

The Division of Public Health – Delaware Health and Social Services has published pertinent local information at https://www.dhss.delaware.gov/dhss/dph/epi/2019novelcoronavirus.html