Online Banking & Bill Pay

Before you deposit your check, please ensure that the check is properly endorsed on the back. To endorse your check, sign your name on the lines provided on the backside of the check, then add “For Mobile Deposit Only” on the line below your signature.

To make a mobile deposit:

1. Login to the Del-One app,
2. Click on Deposit.
3. You will be prompted to take a picture of the front and back of the check (place the check on a flat surface).
4. Once you capture the image, you will be prompted to confirm the deposit amount.
5. Select SUBMIT to confirm the amount deposited and submit the deposit.

The images are then enhanced and converted to a Check 21 compliant image for image exchange. The images are also validated to ensure image quality and the back of the check has been endorsed.

To change your address online:

1. Log into your account in online banking
2. Select Tools, then Settings
3. On the Contact tab, click the pencil icon next to Addresses
4. Update the information and click SAVE

If you forgot your online banking password:

1. On the online banking Log In page, click the Forgotten password? link.
2. Click the the  I Agree box to accept the Forgot Password disclosure and then Continue.
3. Verify your identity by entering your Username, SSN/TaxID, Email, and one optional (Birth Date or Zip Code), click Continue.
4. Enter New Password and Confirm New Password, click Save

If you are locked out and need a password reset, please call the Contact Center at 302-739-4496 during 8:00am – 6:00pm. Please have internet access when calling so that we can ensure you are able to login while a representative is on the phone with you.

If your mobile phone number changes:

• Go to Settings
• On the Contacts page, click the pencil icon next to the phone number, enter the new phone number and click Save Changes.

If you know your username:

• Login to online banking
• Go to Tools, then Settings
• On the Security tab, select the pencil icon by Username to edit and then click Save Changes.

To change your password:

• Log into your account withing online banking
• Go to Tools, then Settings
• On the Security tab, click the pencil icon next to Password
• Enter Current Password, then enter & confirm New Password. Click Save Changes

If you don’t remember your password, click the Forgot password? link on the Login page.

• You only have to add the companies and people you want to pay once. The company or person remains in your list of bills until you delete the biller.
• You can make multiple payments at the same time from the Multiple Payments section.
• You can pay your bills from more than one payment account. However, you can select only one account at a time.
• When you enter an amount, Bill Pay automatically displays the earliest date the payee will receive the payment. You can accept this date or change it.
• Some payees let you make payments on the same day or the next business day.
• After you enter your payment information and click Next, we display it for review before you Confirm and Submit.

The kinds of transfers you can do with Del-One FCU include:

• Immediate – a transfer that is attempted immediately
• One-time – a transfer that is made on the date you specify
• Automatic – a recurring transfer that occurs at your specified frequency as many times as you indicate

You can always do transfers within online banking and mobile banking under the “Transfer & Pay” tab.

Yes! Find your printable bank statements in online banking

• Open your Card Command app
• Select the card you wish to make changes to.
• Select the “Card On/Off” toggle