Meet Breezy
Del-One FCU’s Virtual Assistant!
here to answer questions and make banking a breeze for you!
Who is Breezy?
You may have noticed our little friend Breezy at the lower right-hand corner of the Del-One FCU website or heard him answer your phone call. Breezy is an AI-powered virtual assistant that is available 24/7 to assist you with your common banking questions, help you find resources on and off the website, help you with account transactions, and more.
Breezy makes banking simple
The goal of Breezy is to provide you with self-service options and assist with finding answers to your questions quickly and seamlessly, which allows us more time to focus on our members’ experience. Breezy offers an alternative channel to assist you, which will decrease your wait times, and make banking a breeze for you!
What can Breezy help you with?
- Account balance
- Transaction history
- Locations and hours of operation
- Fund transfers
- and more!
Breezy learns more and more with every interaction. So, every time you ask breezy for a question or request, you are helping make Breezy’s proficiency and answers better!
Breezy Tips and FAQs
Can I speak to Breezy over the phone?
Yes! You can call Breezy anytime at (302) 739-4496. When speaking with Breezy, make sure not to have background noise or Breezy will have trouble hearing your request.
How do I use Breezy's services?
What if Breezy cannot answer my question?
If Breezy cannot complete your requests, no worries! Breezy will direct you to a Del-One FCU representative where we can assist you further with your request. If you are calling after business hours, you may leave a voicemail and one of our teammates will reach back out to you during regular business hours.
What if I don't want to chat with Breezy?
If you would rather speak directly with a representative, you can! Simply say “representative” at any time and the system will transfer you to a Del-One FCU representative.
New feature! Biometric Authentication
Device Biometrics is a secure authentication method that allows you to verify your identity using the biometric capabilities already built into your smartphone, such as Face ID, Touch ID, fingerprint recognition, or other device-level biometric security. A secure SMS authentication link gets sent to your device where you can complete the identity verification using FaceID or Fingerprint enrollment.
Upgraded security for your account
- Faster service when calling the Contact Center.
- Less time spent answering verification questions.
- Secure authentication using technology already available on their phone.
- Improved privacy because biometric data never leaves their device.
- A more convenient experience during future calls.
Want to register your device? Call Breezy from the number associated with your account.
Device Biometrics FAQs
What is Device Biometrics?
Device Biometrics allows you to securely verify your identity using the fingerprint or facial recognition already built into your phone. Your biometric information stays on your device and isn’t stored by Del-One.
Are you storing my fingerprint or face scan?
No. Your biometric information never leaves your device. The system only confirms that your device successfully verified you.
Why should I register?
Registering allows us to authenticate you much faster when you call. It improves security while reducing the number of verification questions we need to ask.
Can I use any phone?
Can my joint owner use Device Biometrics?
I have a new device. How do I re-enroll in Biometrics?
If you have a new phone or device, please contact a representative to have your new device enrolled and to remove any previously enrolled devices.