VISA Debit Card
Make life—and shopping— easier with the power of VISA® plastic
Digging around for change or writing checks is not the way you should be spending your time. Speed up the purchasing process with our credit union’s Visa® debit card that comes free with your checking account. And they’re instantly issued—just stop by any branch to pick up your card in minutes!
- Fast, free, and easy
- Instant-issue cards
- Safer than carrying cash
- More convenient and safer than checks
- Mobile Wallet – now compatible with Apple, Android and Samsung Pay
- 24/7 access to funds via ATMs
- Easily replaced if lost or stolen
- VISA debit fraud prevention: 877-253-8964
Customize your
debit card
Design your debit card to reflect your personal style! For only $10, you can have a custom picture printed on your card.
We also offer pre-customized options such as school-branded cards, as well as limited-time awareness-branded cards for various causes, including Breast Cancer and Autism Awareness.
Create your custom debit card here.
Want to easily keep track of your finances on the go? Our Mobile App allows you to:
- Review history
- Set and receive alerts
- Transfer funds
- and more!
Debit Card FAQ
How do I activate my VISA Debit Card?
To activate your VISA Debit Card, please call 1-800-992-3808.
How do I report a VISA Credit or Debit Card transaction that I did not authorize and need to dispute?
To dispute unauthorized debit card transactions, you can complete a dispute through online or mobile banking by navigating to ‘Dispute a Charge’ under the ‘Accounts’ tab. You can also visit your local branch or call our Contact Center at 302-739-4496 for the appropriate forms to be completed for the dispute. To dispute unauthorized Credit Cards transactions, please call 1-866-795-1421.
How do I request a VISA Debit Card?
You can be issued a debit card instantly at any Del-One branch location or you can have one mailed to you by calling our Contact Center at 302-739-4496.
How much does it cost to replace a lost VISA Credit or Debit card?
Please review our fee schedule to see our current card replacement fees. You can be issued a debit card instantly by visiting one of our branch locations.
Are there any service fees for ATM withdrawals?
There is no charge for using a Del-One ATM or CO-OP ATM. Please refer to our Fee Schedule to see our latest ATM fees when using other ATM machines. Del-One Federal Credit Union has several convenient branch locations throughout the state and is part of the CO-OP Network, providing members with nearly 30,000 surcharge-free ATM locations.
Can a member change their PIN number?
Yes. Please call 1-800-992-3808 to change the PIN for your ATM or VISA Debit card. To change the PIN for your VISA Credit card, please call 1-866-795-1421.
Can I use my VISA Credit or Debit card internationally?
Yes, you can use your debit card internationally. However, you must contact us with the country/countries you are traveling to and the dates to allow the proper use of the card.
Can I make a deposit to an ATM that is NOT the credit union ATM?
You can only make a deposit to a Del-One ATM. You can deposit checks or cash, though funds may not be available immediately.
Can I stop payment on a VISA transaction?
No, we cannot place a stop payment on a VISA transaction. To reverse a transaction, you will have to contact the merchant for a refund unless the card was used without your permission.
I made a cash deposit at the ATM machine, why is it on hold?
All ATM deposits have a 2-business day hold.
